· We deliver in almost every part of India (subject to confirmation from courier vendor).

· Orders above INR 2000/- will be eligible for free shipping. Below that, shipping charges will be added.

· We don't offer COD as our reasonable prices and RTO losses make it unsustainable, ensuring smooth operations for all.

For goods valued over ₹10,000, transportation charges will apply. which is bear minimum ₹15/- to - ₹25/- per kg. depending upon location

We strive to fulfil orders as soon as you place them. In most cases, your will be sent to our delivery partners within 1-3 business days.

Our Business days are Monday-Friday.

· It takes approx. 2-4 working days to dispatch the order and 1 - 7 working days to deliver your product at your doorstep after dispatch. Sometimes delivery may take longer due to Bad weather, Flight delays, and Other unforeseen circumstances.

· In such cases, our customer support will be in touch with you. Also, we will not be able to compensate for any mental anguish caused due to delay in delivery. The customer can cancel the order at any moment of time if the delivery time exceeds the expected delivery time that will happen through our customer support team. If the order gets cancelled the customer will be refunded the amount as soon as the order is successfully cancelled in 5-7 working days.

Shipping Charges are Non-Refundable under any circumstances after shipping.

Refund policy

We Provide a 2 Day Return Window during which you can Return your order either entirely or partially.

(we only Take Returns if the Products are Damaged and Garments can be exchanged if there is any size issue but please Refer the size chart before ordering)

We offer refunds either in your Store Credit in which you pay no Return Charges or you can also get the Refund in your Bank Account

Damages and issues

However we are really happy to serve you with discounts if there is any printing issues from our end or product mismatch

To be eligible for a Return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Product damage refund will only happen when you share a opening video with the packaging.

To Return an order customer has to clearly inform the team about his/hers clear intention of starting a return within 2 business days(Including the Delivery Day).

Hello there! If still any query You can reach us at the following email, phone number or address below!

NEW SAPPHIRE INDUSTRIAL
DIAMOND INDUSTRIAL ESTATE303,
NEAR APPLE STUDIO
NAIK PADA
VASAI EAST 401208 MH, INDIA